We basically do not accept returns due to customer's convenience.
If you wish to return a non-defective item due to customer circumstances, please contact us within 3 days of the arrival of the item.
In the case of non-defective product returns, round-trip shipping (shipping when returning and shipping when shipping)
Custom-made products are manufactured and sold in a form that is close to the customer's request. Basically, we cannot accept returns or exchanges due to customer's convenience, such as different from the customer's image.
In addition, we do not accept cancellations after ordering for custom-made products regardless of payment method.
Please consider carefully before ordering and confirm the above before confirming your order.
We do not accept returns or exchanges for any reason for items whose condition has changed from the time of shipment, such as items that have been inadvertently soiled or scratched after the item arrived.
You can always contact us for any return question by using the inquiry form or by e-mail at firstname.lastname@example.org.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Unfortunately, we cannot accept returns on sale items or gift cards.