FAQ

You can pay by cashless payment. The types of cashless payments available are listed at the bottom right of the site.
Please be sure that we can’t accept any cash or check note.

Customers do. 

The prices shown in our website do not include such items as VAT, import duty, tax and other unpredictable charges against middleman and agents like us. In case of these unexpected charge needed in the due course, these charges should be paid by the customers. For more information regarding your country’s customs policies, please contact your local customs office or its agents. Thank you.

EMS: Fastest & Securest Shipping. Delivery is 3 to 5 Days Allowed.

Top priority among international mails is placed on this service! Posts will be delivered for approximately 3-5 days to addressee all over the world. For more details, Visit Japan Post HERE.

Your order usually will be shipped out in 1 or 2 days after you placed it first. Also please be aware that these services are not Time-Certain Services. The delivery dates are only estimations and it could take longer time in the international delivery due to the Custom Checks. Also the Holiday Seasons is the busiest time for the international delivery and some delays are expected.

Our shopping cart has a shipping estimation calculator.Enter your shipping address and proceed to the next step, and the shipping cost will be calculated automatically.

Our shipping fees are based on Japan Post's weight and size rules. So it varies depending on what you buy, how many items you buy, and how heavy they will be. To make it simple, we put our "Shipping Calculator" in our shopping cart for free estimation.

EMS: Fastest & Securest Shipping. Delivery is 3 to 5 Days Allowed.

Top priority among international mails is placed on this service! Posts will be delivered for approximately 3-5 days to addressee all over the world. For more details, Visit Japan Post HERE.

We basically do not accept returns due to customer's convenience.
If you wish to return a non-defective item due to customer circumstances, please contact us within 3 days of the arrival of the item.
In the case of non-defective product returns, round-trip shipping (shipping when returning and shipping when shipping)
Custom-made products are manufactured and sold in a form that is close to the customer's request. Basically, we cannot accept returns or exchanges due to customer's convenience, such as different from the customer's image.
In addition, we do not accept cancellations after ordering for custom-made products regardless of payment method.
Please consider carefully before ordering and confirm the above before confirming your order.
We do not accept returns or exchanges for any reason for items whose condition has changed from the time of shipment, such as items that have been inadvertently soiled or scratched after the item arrived.

You can always contact us for any return question by using the inquiry form or by e-mail at info@fun-create-overseas.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items or gift cards.

Due to the COVID-19 pandemic, Japan Post temporarily suspended accepting our packages for some countries from April 2020. Please check our list of the countries we can send and see if your country is listed. If not, we are sorry but please wait for Japan Post to begin accepting our items when the pandemic is over.

Japan Post Situation on COVID-19

Asia:
Hong Kong, India, Indonesia, Malaysia, Philippines, Singapore, South Korea, Taiwan, Thailand, Vietnam

North America:
USA, Canada